Team & Human Resources

Behind every successful brokerage is a well-structured team.

Hiring Plan & Job Roles

  • Define All Anticipated Roles

    We help you identify all the essential roles you plan to fill, such as operations manager, recruiter, ISA, marketing coordinator, compliance officer, and office administrator. This ensures you build a well-rounded team that supports your business goals.

  • Create an Org Chart Showing Current Team and Planned Hires

    We map out your current structure and future hires visually to clarify reporting relationships and responsibilities. This helps streamline internal communication and sets expectations early.

  • Identify Which Roles Will Be Employees (W-2) vs. Independent Contractors (1099)

    We determine which roles require full-time employment versus contract-based work. This ensures legal compliance and helps you allocate your budget properly.

  • Establish Clear Reporting Structure and Responsibilities for Each Role

    We assign each role a direct supervisor and clear scope of work. This reduces confusion, prevents role overlap, and boosts efficiency across departments.

  • Determine In-House vs. Outsourced Needs

    We help you decide what functions can be delegated to outside vendors, such as bookkeeping or transaction coordination. This provides flexibility as you scale.

  • Create Career Pathways or Advancement Tracks for Long-Term Retention

    We design potential growth tracks for each position to encourage employee loyalty. This helps you retain talent and reduce long-term hiring costs.

Recruitment & Onboarding

  • Draft Job Postings Tailored to Your Brand and Role Expectations

    We create compelling job descriptions that reflect your company’s voice and specific needs. This attracts candidates who align with your values and goals.

  • Post to Relevant Platforms (Indeed, WizeHire, Universities, Associations)

    We distribute your postings where they’ll get the most traction. This includes general job boards and targeted platforms for real estate talent.

  • Use Hiring Software (e.g., Workable, BambooHR)

    We recommend applicant tracking systems that simplify hiring and ensure you never miss a qualified candidate. These tools also allow for collaborative review among hiring managers.

  • Create Screening Questions or Pre-Interview Assessments

    We help build short tests or filters to streamline your interview process. This helps you focus only on high-quality applicants.

  • Build an Onboarding Timeline (1 Week, 30-Day, 90-Day Plans)

    We outline what each new hire should accomplish in their first 90 days. This keeps expectations clear and productivity on track.

  • Assign Onboarding Buddies or Mentors for New Hires

    We pair new team members with experienced staff for better integration. This promotes knowledge sharing and fosters team culture.

  • Schedule Tool Training (CRM, Dotloop, Canva, etc.)

    We prepare custom training sessions for the platforms your team will use daily. This ensures new hires are equipped from day one.

  • Provide Welcome Kits (Branded Swag, Laptop Setup, Intro Docs)

    We help you create a memorable welcome package. This adds a professional touch and immediately builds team connection.

Payroll & HR Setup

  • Choose a Payroll Provider That Integrates with Your Accounting System

    We help you select the right payroll platform, such as Gusto or QuickBooks Payroll. This ensures seamless integration with your books.

  • Register with IRS and State Tax Authority for Payroll Accounts

    We assist with registering your business as an employer with both federal and state entities. This is essential for processing taxes and filings correctly.

  • Set Up Workers’ Comp and Unemployment Insurance Accounts

    We make sure you’re covered with legally required insurances. This protects your business and your team.

  • Configure Direct Deposit for Employee Pay

    We enable fast, secure payments through direct deposit. This eliminates paper checks and improves the payroll experience.

  • Set Up Automatic Tax Filings and W-2 Issuance

    Your payroll system will automatically file employment taxes and generate W-2s. This saves time and reduces year-end headaches.

  • Enable Employee Self-Service Portals for Pay Stubs and PTO Requests

    We configure a self-service portal so team members can view pay history, manage benefits, and submit time-off requests.

Employment Compliance

  • Collect and Store I-9, W-4, and Local Compliance Documents

    We build a digital filing system to keep employment forms organized and secure. This supports audit readiness and legal compliance.

  • Maintain Secure Employee Files (Digital and Physical)

    We show you how to protect sensitive records with limited access permissions and encrypted storage.

  • Display EEOC, OSHA, and Wage Law Posters

    Whether you’re remote or on-site, we ensure mandatory labor law posters are accessible. Digital posting options are available for distributed teams.

  • Track FMLA, ADA, or Protected Statuses

    We provide systems to document and manage employee leave and accommodation requests. This keeps you compliant with federal and local labor regulations.

  • Establish Written Anti-Harassment and Workplace Safety Policies

    We help draft formal policies covering discrimination, conduct, and safety protocols. These documents protect your business and your team.

  • Stay Updated with Local Laws

    We monitor changes to local employment laws and help you adapt accordingly. This includes commuter benefits and mandatory leave policies.

Tools & Tech Access

  • Provision Email, CRM Logins, and Software Access

    We ensure every hire has access to essential tools like email, CRM, and transaction platforms. This reduces onboarding delays and improves productivity.

  • Assign Roles and Permissions in Google Workspace

    We implement role-based permissions for your tech stack. This controls access and protects sensitive information.

  • Create a Centralized Internal Knowledge Base or SOP Directory

    We set up a shared folder or wiki where team members can access company policies and procedures. This reduces training time and encourages self-service.

  • Provide Software Training (Live or Recorded)

    We offer walkthroughs and training videos for all critical tools. This helps team members learn efficiently at their own pace.

  • Set Up Digital Signatures for Hiring and Approvals

    We integrate platforms like DocuSign to streamline document signing. This speeds up hiring and contract workflows.

Performance Management

  • Set SMART Goals for Each Role

    We help define Specific, Measurable, Achievable, Relevant, and Time-bound goals tailored to each position. This creates clarity and focus.

  • Implement OKRs Aligned with Business Outcomes

    We develop Objectives and Key Results tied to your company’s strategic priorities. These help align team output with broader business goals.

  • Create Review Templates for 30/60/90-Day and Annual Check-Ins

    We design templates for structured performance reviews. These documents track progress, give feedback, and guide development.

  • Track KPIs in a Shared Dashboard (Deals, Tasks, Engagement)

    We set up dashboards for visual performance tracking. This supports coaching and helps identify high-performing team members.

  • Implement Bonus or Incentive Programs

    We help you design rewards tied to sales targets or key results. This boosts motivation and retention.

  • Set Up Peer Feedback and Team Surveys

    We include lightweight tools for anonymous feedback and engagement surveys. This encourages a healthy team culture.

Benefits & Perks

  • Offer Benefits Through Platforms Like Gusto or Justworks

    We guide you through setting up health, dental, and vision plans using turnkey HR platforms. This simplifies enrollment and compliance.

  • Include Optional Perks Like Wellness Stipends or Gym Reimbursement

    We suggest perks that support work-life balance and wellbeing. These extras help you stand out as an employer.

  • Consider Tax-Advantaged Plans (FSA, HSA, Commuter)

    We explain the pros and cons of adding flexible spending accounts or commuter benefits. These plans offer value to both you and your employees.

  • Provide Flexible Schedules or Hybrid Work Options

    We help you build policies that allow for remote work, summer hours, or flexible time off. This improves satisfaction and productivity.

  • Offer Learning Stipends for Licensing or Courses

    We suggest continuing education support for licensing renewals or professional development. Investing in growth benefits the entire business.

  • Provide Closing Bonuses or Year-End Rewards

    We help structure performance-based rewards to recognize and retain top contributors.

Termination & Offboarding

  • Create a Formal Offboarding Checklist

    We provide a step-by-step process that includes hardware return, final pay, and knowledge transfer. This reduces risk and ensures a smooth transition.

  • Revoke Access to All Software and Internal Systems

    We show you how to quickly deactivate accounts and revoke access to sensitive data. This is crucial for protecting your business.

  • Send COBRA or Benefit Termination Notices

    If applicable, we guide you through sending required benefit continuation forms. This helps avoid legal issues.

  • Archive All Documents for Legal Compliance

    We set up a secure process for storing W-2s, contracts, and performance reviews. This prepares you for future audits or legal needs.

  • Conduct an Exit Interview or Survey

    We capture feedback from departing team members to improve future hiring and retention. Insights gained can be valuable for refining your company culture.

  • Notify Clients or Vendors if the Employee Was a Main Contact

    We provide templates to inform partners of staffing changes. This ensures continuity and maintains professionalism.

Why Smart Hiring & HR Systems Matter

Whether you’re hiring your first assistant or scaling to a multi-agent operation, strong HR practices ensure your team is productive, compliant, and aligned with your mission. The right systems help you attract top talent, reduce turnover, and create a thriving company culture that grows with your business.

FAQs

  • It depends on your needs and how involved the role will be. We’ll help you determine which roles qualify as W-2 employees vs. 1099 contractors and guide you through the legal and financial considerations.

  • We recommend all-in-one platforms like Gusto or Justworks. These services automate tax filings, pay runs, and benefits enrollment—and we’ll set it up for you.

  • Yes. From virtual interview processes to remote onboarding tools and digital welcome kits, we’ll tailor everything to work in-office, hybrid, or fully remote.

  • Employees (W-2) are subject to more regulation, including payroll taxes, benefits eligibility, and hourly or salaried pay structures. Contractors (1099) operate independently, usually on project-based or part-time terms, and are responsible for their own taxes. We help you determine the correct classification for each role to stay compliant and efficient.

  • Without documented policies, you increase your legal risk and miscommunication with your team. We provide templated policies and compliance documents to help you start strong.

  • No, but offering even basic perks can help attract and retain top talent. Many brokerages start with flexible hours, performance bonuses, or wellness stipends before introducing formal benefits like health insurance. We can help you roll these out over time through platforms like Gusto or Justworks.

  • At a minimum, you’ll want a shared goal tracker, feedback system, and CRM usage reports. We set up dashboards using your existing tools (or recommend new ones) so you can monitor KPIs, coaching needs, and commission tracking in real time.

  • We recommend digital storage using encrypted, access-controlled systems like Dropbox Business or Google Workspace. Password managers and access logs are also crucial. We build a centralized HR hub to store contracts, I-9s, performance notes, and more.

  • At a minimum, you'll need a signed independent contractor agreement or employment offer, a W-9 or W-4, and a completed I-9. Depending on your jurisdiction, you may also need disclosures, policy acknowledgments, or licensing documentation. We provide a full checklist.

  • Absolutely. Our service is designed to take the guesswork out of hiring. We offer templates, compliant workflows, onboarding automation, and support for interviews, job postings, and performance reviews—so you can build your team without stress.

  • Yes. We provide remote-friendly job descriptions, onboarding procedures, and compliance checklists for multi-state hiring. We also guide you on whether to use an Employer of Record (EOR) or HR platform for multi-jurisdiction payroll and tax handling.

  • We build offboarding workflows to ensure all access is revoked, hardware is returned, clients are reassigned, and legal documents (e.g., W-2s, COBRA) are properly processed. We also provide exit survey templates and communication plans for internal and external stakeholders.

  • We recommend formal check-ins at 30/60/90 days for new hires and then every 6 or 12 months thereafter. Informal weekly or monthly check-ins help maintain culture and improve retention. We'll help you build a structure that fits your management style.

  • Yes, even a small team benefits from a handbook. It sets clear expectations, documents your policies, and helps protect you legally if issues arise. We provide editable templates so you can launch quickly and customize as you grow.

  • Whether it’s flat-fee bonuses, tiered incentives, or GCI splits, your system should be transparent and tied to KPIs. We help you build a compensation plan that motivates performance and fits your financial model.

  • It depends on your volume and budget. We help you evaluate which roles are mission-critical to keep in-house vs. which can be delegated to trusted freelancers or vendors. Many brokerages start with hybrid models.

  • We provide city-specific compliance checklists, including required posters, paid leave laws, and tax registration steps. For multi-state hiring, we guide you through platforms that automatically adjust for local compliance.

  • Use payroll platforms like Gusto or HR tools like BambooHR or Rippling that include time-off tracking, calendars, and approvals. We help you configure them to match your internal policies.

  • Use clearly written contracts, document all performance reviews, and follow structured onboarding and offboarding processes. We provide legal templates and support policies that reduce liability and reinforce professionalism.

  • Start with virtual team check-ins, recognition programs, or quarterly retreats. We provide calendars, activity ideas, and internal surveys to help you foster a connected and engaged company culture.

  • If you have W-2 employees, you’re legally required to carry workers' comp and register for unemployment insurance in most states. We help you get these accounts set up during your payroll and HR onboarding.

  • A 1099 contractor works independently and controls how they complete tasks, while a W-2 employee is subject to your direction and may receive benefits. Misclassification can lead to fines, so we guide you through choosing the right structure for each role.

  • Yes. We recommend verifying real estate licenses through your state’s licensing board and conducting basic background checks, especially for roles involving client interaction or financial data. We can help you set up compliant workflows.

  • Yes, but you may need to register as an employer in that state or country and comply with local labor laws. For international hires, tools like Deel or Remote.com can handle compliance, payments, and contracts.

  • We typically recommend Gusto, Justworks, or Rippling for payroll and HR management. For hiring, Workable or WizeHire are great options. We can help you choose tools that integrate well with your CRM, email, and accounting systems.

  • Offer a clear career path, frequent recognition, mentorship programs, flexible work options, and production-based incentives. We’ll help you build a retention strategy that supports long-term team satisfaction and growth.

  • Create a documented policy and reporting process that protects confidentiality and ensures fair treatment. We provide compliant templates and can recommend third-party hotlines or HR partners to assist with sensitive situations.

  • Part-time and seasonal workers are generally eligible for fewer benefits, but must still be classified correctly and paid in accordance with wage laws. We help you define roles clearly and ensure part-time schedules and pay structures are compliant.

  • Offering benefits is optional for many small brokerages unless you meet ACA size thresholds. However, it can be a key competitive advantage. We help you explore affordable group plan options, SEP IRAs, and alternative perks.

  • Culture doesn’t have to depend on location. Use consistent communication (Slack, video calls), virtual team-building events, shared calendars, and public recognition channels. We provide remote culture playbooks tailored for small teams.

Ready to Build a Scalable, Compliant, High-Performance Team?

We’ll help you set up everything from recruiting and onboarding to performance tracking and compliance, so you can grow with confidence.